Your rights under Australian law
Our refunds sit on top of the guarantees you already have under the Australian Consumer Law. If a product is faulty, not as described or does not do what it is supposed to do, you are entitled to a remedy regardless of our own policy. Nothing on this page takes that away.
Change of mind returns
If you simply changed your mind, we accept returns within 30 days of purchase, provided the item is unused, in original packaging and accompanied by the receipt or order number.
- Clothing must have tags attached and show no signs of wear or washing.
- Nutrition and consumable items cannot be returned for hygiene reasons.
- Custom-built bikes, fitted insoles and special orders are excluded.
- A 15 percent restocking fee may apply to bulky equipment we collected for you.
Faulty or damaged goods
Bring the item back to the store or send us photos and a short description if you are out of town. We will assess it and offer a repair, replacement or refund, whichever suits the situation best. If the fault is major, you choose the outcome.
Where an item was damaged in transit, report it within 48 hours of delivery so we can lodge a claim with the freight company while the evidence is fresh.
How long a refund takes
Approved refunds are processed within three business days. The money then takes another three to five days to appear, depending on your bank. Card refunds go back to the same card that paid for the order. Cash purchases over $50 are refunded by bank transfer.
Shipping costs are refunded only when the item was faulty or incorrectly sent. On change of mind returns, you cover return freight unless we agree otherwise.
Exchanges
We are happy to swap sizes or colours where stock allows. Bring the item in and we will process the exchange on the spot. If the new item costs more, you pay the difference. If it costs less, the balance goes back the same way you paid.
Starting a return
Call the store on +61 7 4916 0382 or email happydealstime@gmail.com with your order number and a photo if relevant. We will tell you exactly where to send the item and how to pack it so it arrives safely.